Payment/Cancellation policy

Regular and All Occasion Cakes

To order a cake for all other occasions, choose your flavor from our flavor gallery. or cake menu Please determine the cake size that you need based on the number of guests attending. Finally, choose a design or theme for the cake from the drop down menu in our Specialty gallery.

Payment

When you are placing an order, we require full payment at the time you are placing the order. In cases where an order exceeds $350 we may allow a partial payment, with balance due 2 weeks before the date the order is scheduled for. Payment may be made by cash, check, Mastercard, Visa, Discover, or American Express when placing an order in the store. When placing an order over the phone, payment may be made by Mastercard, Visa, Discover, or American Express.

Cancellation & Change Policy

We understand that plans can change, and we will always do our best to accommodate cancellation or modification requests when possible. This policy applies to all orders, including orders placed in-store, over the phone, by email, or online.

Because our products require advance planning, staffing, ingredients, and production time, refund eligibility is based on the amount of notice required to place the original order.

A non-refundable 10% processing fee applies to all approved cancellations. Refunds will be issued to the original payment method.

Orders Requiring 2–3 Days’ Notice
Orders that require 2–3 days’ notice must be cancelled or modified at least 72 hours prior to the scheduled pickup or delivery date and time to be eligible for a refund.

Orders Requiring One Week’s Notice
Orders that require one week’s notice must be cancelled or modified at least 7 days prior to the scheduled pickup or delivery date and time to be eligible for a refund.

Custom or Specialty Orders
Custom or specialty orders require at least two weeks prior to the scheduled pickup or delivery date and time.Depending on the order details, production status, and amount of notice provided, approved custom order cancellations may be eligible for a 75%–90% refund.

Requests Made With Less Notice
While we will do our best to accommodate requests made with less notice, changes, cancellations, and refunds cannot be guaranteed. The less notice provided, the less likely we will be able to accommodate the request, and any refund issued may be reduced or unavailable.

You must speak directly with a retail associate for a cancellation to be processed and considered received. We CANNOT cancel orders scheduled for the same day as your call.

We do not issue refunds for items that are not picked up.

We appreciate your understanding & support of our small business.

Privacy Policy

Dessert Works does not sell or provide personally identifying data to non-affiliate third parties for promotional purposes, but may collect and share aggregate website statistical information (such as sales, traffic patterns or related information) with third parties. No such shared statistics will contain any personally identifying user information.

Confidentiality
Dessert Works does not sell or provide personally identifying data to non-affiliate third parties for promotional purposes, but may collect and share aggregate website statistical information (such as sales, traffic patterns or related information) with third parties. No such shared statistics will contain any personally identifying user information.

Visitor Identification
When connecting to our website, Dessert Works may automatically collect technical non-personally identifiable information. Examples include the type of Internet browser used, your computer operating system, and the IP address of the website from which you are linked to our website. When viewing our website, information in the form of a "cookie" or similar file may also be stored on your computer. This information helps Dessert Works to tailor its website in a manner to better match your interests and preferences. If you do not wish to receive cookies or want to be notified when they are placed on your computer, many Internet browser's settings allow you to erase existing "cookies" or block or warn before a cookie is stored on your computer. Consult your specific browser's instructions to learn more about these features.

Personal Information
Dessert Works does not collect personally identifiable information (name, address, e-mail address and telephone number) through its website unless you provide it to us voluntarily. Dessert Works may ask you for personal information to respond to your questions; process or fulfill your order or request; send email promotions; or register you in contests and sweepstakes. For product or service orders, Dessert Works may need additional information in order to process or fulfill your order or request. Dessert Works will not share your personal information with third parties without your permission, except as otherwise necessary to (i) process or fulfill your order, (ii) respond to your request or answer your inquiries, (iii) enter you in contests, sweepstakes or other promotional activities, or (iv) comply with any applicable law, court order or other judicial process. Dessert Works may occasionally hire other companies to provide certain services on its behalf, including management of contests, sweepstakes and surveys. Dessert Works may provide such companies with the minimum amount of personal information necessary to deliver the service, which may not be for any other purpose. You will not receive e-mails or mailings concerning Dessert Works or its products, services or promotions unless you specifically elect to receive such information. Although no system is currently 100% immune from external attack, Dessert Works has taken commercially reasonable measures to prevent the unauthorized access and improper use of your personal information.